Exchange & Refund

We understand sometimes things do not always go as plan, and clothes sometimes do not always fit until you tried on. Therefore, we willing to offer “Exchange” satisfaction guarantee and always would like to keep long-term partnership with our customer.

Should you wish to exchange the product for an alternate size or colour, please enclose with your product and a prepaid, self-addressed parcel bag. 

We only accept "Exchange" of products within 7 days of receiving. Please email hello@threadsntrends.com.au and include a copy of your invoice as proof of purchase. Please send your item to Threads N Trends, PO Box 71, CASULA MALL NSW 2170

To be eligible for an exchange, your item must be

• unused, 
• undamaged
• in the same condition that you received it.

Refund (if applicable)

Buyer is required to notify us of any products with quality problem within 7 days of receiving for refunded. Please email hello@threadsntrends.com.au and include a copy of your invoice as proof of purchase. Please send your item to Threads N Trends, PO Box 71, CASULA MALL NSW 2170, Australia.

To be eligible for a refund, your item must be

• unused, 
• undamaged
• in the same condition that you received it.
• it must also be in the original packaging

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@threadsntrends.com.au

Shipping for Exchange or Refund

To return your product, you should mail your product to Threads N Trends, PO Box 71, CASULA MALL NSW 2170, Australia.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Please Notes:

Postage charges on "Exchange" and "Refund" are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

We do not offer return or credit for change of mind

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.